Centre Appeals Policy
Warwickshire First Aid Training Ltd. is a progressive training organisation dedicated to providing essential training for various organisations.
We offer a range of first aid qualifications through Qualifications Network UK.
At Warwickshire First Aid Training Ltd., we are committed to delivering high-quality training and qualifications, ensuring that equal opportunity is central to all of our work.
This policy outlines our official procedure for effectively addressing complaints from our customers, students, and suppliers.
All appeals should be directed to Warwickshire First Aid Training Ltd.
Four Stage Process
Appeals Policy Overview
Our appeals policy follows a four-stage process, outlined below:
1. Stage One: Initial Complaint
Most complaints are resolved satisfactorily at this stage.
The assessor responsible for the assessment will receive the complaint directly and address it promptly.
Typically, the candidate will be allowed to repeat the evaluation.
2. Stage Two: Escalation
If the candidate remains dissatisfied with the outcome of the second assessment, they should raise their concerns with the course tutor or centre manager as soon as possible.
The contact details for the centre manager are as follows:
Name: Michelle Nash
Organisation: Warwickshire First Aid Training Ltd.
Address: 17 Carew Walk, Rugby, CV22 7JH
Phone: 01788 700881
Email: michelle@warwickshirefirstaid.co.uk
Website: https://www.warwickshirefirstaid.co.uk
We aim to resolve all complaints in writing within 10 working days.
3. Stage Three: Further Appeal
If the candidate is still dissatisfied with the outcome from the training centre, they can escalate the matter to Qualifications Network UK.
This organisation will investigate the issue and inform the complainant of the results.
You can contact Qualifications Network UK at 020 3795 0559.
4. Stage Four: Final Appeal
If the complaint remains unresolved after you have exhausted all the previous options, you may appeal to Ofqual, CCEA Regulation, or Qualifications in Wales (QiW) using their respective appeals procedures.
You can submit your complaint via letter, phone, or email.
This process ensures that every complaint has multiple opportunities for resolution.
Office of Qualifications and Examinations Regulation
2nd Floor, 1 Friargate,
Station Square.
Coventry
CV1 2GN
Telephone: 0300 303 3346
(Lines are open Monday to Friday, 9.00 am to 5.00 pm.)
Textphone: 0300 303 3345
Fax: 0300 303 3348
Email: info@ofqual.gov.uk
Qualifications Wales
Q2 Building
Pencarn Lane
Imperial Park
Coedkernew
Newport
NP10 8AR
Email: contact@qualificationswales.org
Policy: http://qualificationswales.org/media/1444/281015-reg-complaints-awarding-bodies.pdf
CCEA Regulation
Marisa Getgood (Complaints Co-ordinator)
CCEA
29 Clarendon Road
Clarendon Dock
Belfast BT1 3BG
Email: mgetgood@ccea.org.uk
Telephone: +44 (0)2890 261407
Fax: +44 (0)2890 261234
Text Phone: (0)2890 242063
You need to provide regulators with the following information:
- What the complaint is about
- Your full name and candidate number (if you have one)
- The training provider’s name and number
- The name of the awarding organisation or exam board
- The qualification or unit title and code number
- Please provide copies of any relevant supporting documents.
Ofqual promises to:
- Acknowledge your receipt of the complaint within two working days of receiving it.
- Give you a complete response within 30 working days.
What we will do
Warwickshire First Aid Training Ltd. will keep a written record of all appeals and their outcomes; this will be made available to inspectors or other organisations that conduct quality assurance-based audits.
Our primary goal is to provide high-quality, customer-focused training and qualifications; therefore, we aim to have very few appeals of our decisions and to resolve any appeals within our company.
Martyn Coton approved this policy on 18th December 2025.
Review Due: 17th December 2027.
