Maladministration & Malpractice Policy

Maladministration & Malpractice Policy

Warwickshire First Aid Training is a forward-thinking training organisation that offers mandatory training to a variety of organisations. We provide a wide range of First Aid, health and safety, food safety, education, and training programmes, as well as qualification assessment via the Qualifications Network.

Warwickshire First Aid Training is committed to providing high-quality training and qualifications while ensuring equal opportunity in all aspects of our operations.

This policy addresses maladministration and malpractice and applies to all of our employees and students. It also outlines our formal procedures for dealing with such incidents.

Warwickshire First Aid Training will make every effort to ensure that all work performed by our employees, training centres, and contractors is of the highest quality.

Warwickshire First Aid Training Management and Staff strive to provide a high level of service to all learners, allowing them to develop to their full potential. Quality is at the heart of everything we do; it is critical that all of our learners receive the highest level of training, that our examinations are both valid and held up as an example of good practice in the larger training sector, and that our policies are both rigorous and thorough.

We have policies, procedures, protocols, work systems and instructions in place to ensure that all of our work is of the highest standard at all times, therefore, any allegations of Maladministration within the business side or the examinations and assessment side will be treated with the respect and urgency they deserve.

Definition of Maladministration

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration within a centre (eg inappropriate learner records).

Definition of Malpractice

Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the development, delivery, internal or external assessment process, and/or the award of any of the qualifications we offer.

Malpractice could involve centre staff, learners, external verifiers and awarding organisation staff or contractors.

For this policy, the terms maladministration and malpractice also cover misconduct and forms of unnecessary discrimination or bias towards learner(s).

Warwickshire First Aid Training has policies and procedures in place to minimise the possibility of malpractice or maladministration occurring within the centre. In particular, qualifications have to be delivered according to a specified process, all staff and contractors’ work is subject to quality assurance, and both paper-based and IT administration are carried out according to specified procedures.

The categories listed below are examples of centre and learner malpractice. Please note that these examples are not exhaustive and are only intended as guidance on our definition of malpractice:

  • Contravention of our centre and any qualification approval conditions
  • Denial of access to resources (premises, records, information, learners and staff) when requested by any authorised awarding body representative and/or the regulators.
  • Failure to carry out delivery, internal assessment, internal moderation or internal verification in accordance with awarding body requirements
  • Deliberate failure to adhere to our learner registration and certification procedures
  • Deliberate or persistent failure to adhere to our centre recognition
  • Deliberate failure to maintain appropriate auditable records, eg certification claims, starter, leaver and evaluation records
  • Persistent instances of maladministration within the centre, by staff, trainers, assessors, internal verifiers or contractors
  • Fraudulent claim for certificates
  • The unauthorised use of inappropriate materials/equipment in assessment settings (eg: mobile phones)
  • Staff intentionally withholds information from Warwickshire First Aid Training.
  • Management is critical to maintaining the rigour of quality assurance and standards at both the centre and the qualifications we offer.
  • Deliberate misuse of logo and trademarks or misrepresentation of a training centre relationship with Warwickshire First Aid Training
  • Forgery of evidence.
  • Collusion or permitting collusion in exams.
  • Trainers allowing learners to still be working towards qualification after certification claims have been made.
  • Contravention by our training centres, trainers, assessors, Internal Verifiers and learners of the assessment arrangements we specify for our qualifications.
  • Insecure storage of assessment materials and exam papers issued by any awarding body.
  • Plagiarism of any nature by learners.
  • An unauthorised amendment, copying or distribution of exam papers issued by any awarding body.
  • Inappropriate assistance to learners by centre staff (eg unfairly helping them to pass a unit or qualification).
  • Submission of false information to gain a qualification or unit.
  • Deliberate failure to adhere to the requirements of our policies.
  • Conduct during assessment

Warwickshire First Aid Training will treat all allegations of Maladministration and Malpractice as a serious incident and will launch a full investigation and where appropriate suspend staff, trainers, assessors, internal verifiers or students, as detailed in our Disciplinary and Grievance Policy.

All awarding bodies that we are registered with will be informed of the allegations and the outcome of our investigation.

We will comply with any external investigations that are required by the examining organisations or any regulatory authorities, including Police investigations as appropriate.

In the event of serious Maladministration or Malpractice, such as fraudulent activity, theft, dishonesty, corruption or abuse, the issue will be referred to the police for a full criminal investigation.

In such incidents, the following contact details should be used:

Telephone: 101

All staff and students will be able to appeal any sanctions imposed using either the assessment appeals procedure or the employee grievance procedure.

Confidentiality and whistleblowing

Whistleblowing is a term used to refer to an individual who discloses information relating to actual malpractice or maladministration and/or the covering up of such practices.

Malpractice or maladministration is often committed by the individual’s employer, although this is not necessarily the case. Whistleblowers have protection under the Public Interest Disclosure Act in certain circumstances.

Ofqual has published guidance on this, which can be found at

In this guidance, Ofqual states that centre staff who wish to make a whistleblowing disclosure to someone outside their organisation should normally do so to the relevant awarding organisation.

If the issue is about the awarding organisation itself, the disclosure should be directed to Ofqual.

Police Station: Rugby Police Station

Address: Newbold Road, Rugby. Warwickshire. CV21 2DH

Ofqual contact details:

Office of Qualifications and Examinations Regulation

Earlsdon Park,

53-55 Butts Road,



Switchboard: 0300 303 3344
(Lines are open Monday to Friday, 9.00 am to 5.00 pm)

Textphone: 0300 303 3345 Fax: 0300 303 3348

Warwickshire First Aid Training will always endeavour to keep a whistleblower’s identity confidential when asked to do so. However, we cannot guarantee this, and we may need to reveal your identity to the police or other law enforcement agencies, the courts, or another person to whom we are legally required to reveal your identity. A whistleblower should also recognise that he or she may be identifiable by others due to the nature or circumstances of the disclosure.

While we will consider investigating issues reported to us anonymously, we will always try to confirm an allegation through a separate investigation before addressing the matter with those to whom the allegation relates. It is not always possible to investigate or substantiate anonymous disclosures.

Warwickshire First Aid Training will make every effort to ensure that all of our employees, including management, administrators, trainers, assessors, internal verifiers, and learners, comply with all of the requirements of our training centre and awarding bodies.

All employees will be required to read and sign this policy indicating that they have read and understood it. These signatures will be kept in the staff member’s personnel file.

This policy was approved by: Martyn Coton on 8th November 2023

Review Due 8th November 2025

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