10 things that make us different

10 things that make us different from our competitors

  • We appreciate everyone who contacts us for taking the time out of their busy day to communicate with us.
  • Our Customer Service speaks for itself because we always go the “extra mile” to ensure that all of our customers get great value and satisfaction from working with us.
  • Listening to ‘our customers’ is critical to ensuring that our services are a perfect fit for their business.
  • Developing business relationships with our customers has been critical to our growth and success.
  • We treat all customers with empathy, which has helped us gain some great customers from our competitors. It costs nothing to listen and offer a solution to a problem.
  • Feedback from our customers and course participants has greatly aided us in improving our service, and we welcome all feedback, good or bad, and all feedback is promptly acted upon.
  • Our IQA (internal quality assurance) ensures that all of our first aid training courses are fully compliant, cutting-edge, and fit for purpose, and that they are reviewed for compliance on a regular basis.
  • We are approachable, and we communicate effectively with all of our customers to ensure that our exemplary customer service is always delivered and never tarnished.
  • You are unique, and so are we.

These 10 things have helped us grow to become a preferred provider

Warwickshire First Aid Training has steadily grown over the last eight years to become the first aid training provider of choice for many businesses in Warwickshire and surrounding counties.

This has been largely based on our exemplary customer service from the outset, delivering our accredited first aid training courses that are Ofqual approved, and our can-do attitude towards getting the job done to our customer’s satisfaction.

We conduct a random survey with our customers to ask what they liked and did not like about us on a regular basis; these were the top ten things they liked, and we are currently making plans to improve in the areas where they did not like us so much.

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