Communication is so important.

Communication is so important in a first aid emergency because it helps the first aider get a good mental picture of what has happened and how to respond to the first aid emergency.

First aiders learn a lot about communication skills during their first aid training course because its a valuable part of the course and communication with a child is not much different from communicating with an adult if tackled in a calm compassionate way.

By keeping eye contact with the casualty and talking in a calm way avoiding any jargon or hard to understand words good communication can be achieved and the picture of what happened starts to grow. A first aider can quickly find out what has happened, how it happened, how many people there are involved in the incident and can then plan how to respond effectively to it.

When someone has been involved in an accident or incident they can get quite understandably be emotional and upset and if someone is not compassionate on how they communicate with the person then good communication and important information can be lost.

If you picture someone having a heated or aggressive conversation with you after you have had a traumatic experience the chances are you are not going to respond to the conversation and if you do the chances are valuable communication has been lost.

On all our first aid courses whether they are open courses or group courses we help our first aid delegates learn how to communicate more effectively in a first aid situation so the person who is having a really bad day will help the first aider learn what has happened and how they can respond to the first aid situation in a positive way and it all boils down to communication skills

How can we communicate better?

If the first aider effectively communicates with a casualty it not only informs the casualty of what is happening but also starts to build trust between the first aider and the casualty which is very important if they are going to consent to a first aider helping them.

The first aider will use some simple rules of communication to quickly find out what has happened and what action needs to be taken, these include:

  • Keeping eye contact with the casualty to build trust between them and the first aider.
  • Tell the casualty the truth is vital as they already know something is already wrong, but taking care not to go into too much depth.
  • Using plain language so the casualty can understand the first aider, especially if English is a second language to them. This will stop any confusion and keep the communication flowing both ways.
  • Allowing time for the casualty to respond to the question asked, I am amazed at how many first aiders don’t wait to get a reply from the casualty.

Body language and tone of the first aiders voice can convey as much information as can communication with words. That is why a first aider must remain calm throughout when communicating with a casualty.


By keeping calm during a first aid incident and using simple but effective communication to find out what has happened the first aider can respond more effectively to the first aid incident.

First aid training is a life skill not only will you learn how to give first aid, but you will also learn and brush up on your very important communications skills to be an effective first aider whether it be in the workplace, in the home, or out in the public domain. All of our first aid courses are Ofqual regulated and accredited by Qualifications Network one of the larger awarding organisations for Health & Safety and First Aid qualifications in the UK.