Do you need a replacement paper certificate for a first aid course you have done with us?
These can be obtained for you by contacting our Customer Service Team and asking for one to be issued, we will charge an administrative fee for this service to cover our awarding organisation fees for reprinting your certificates and to cover their postage costs and for our administration costs and postage costs in sending your replacement certificates to you.
Our administrative fee is £12 +vat per certificate, if you have more than 1 certificate that requires a replacement then we can offer a slightly better rate per certificate.
It is your responsibility to check your certificate on arrival to ensure all name spelling is correct, we check all certificates before dispatch to ensure they match the name(s) on the application form. In the event there is a clerical error which we did not spot then you need to bring it to our attention within 7 days of receipt of your certificate.
We will then ask you to return your certificate and we will arrange a replacement certificate at No Cost to you.
If we detect a clerical error in the name on your certificate we will notify you that an error has been detected and we will order you a replacement certificate at No Charge to you and get it to you as quickly as we can.
We will NOT be able to order replacement certificates until we are absolutely sure you are the same person who attended the first aid training with us and the information we have on your application form matches the information we require from you.
These measures are undertaken to prevent fraudulent use of a regulated First Aid qualification and also to satisfy us that the certificate(s) are going to the correct person(s).