Replacement certificates can be obtained by contacting us and asking for a replacement certificate to be issued, we charge an administrative fee for this service to cover our awarding organisation fees of reprinting your certificates and postage costs and our postage costs in sending your replacement to you. Our administrative fee is £10 +Vat per certificate, if you have more than 1 certificate that requires replacement then we can offer a slightly better rate per replacement certificate.
It is your responsibility to check your certificates on arrival to ensure all name spelling is correct, we check all certificates before dispatch to ensure they match the name(s) on the application form. In the event there is a clerical error which we did not spot then you need to bring it to our attention within 7 days of receipt of your certificates by ‘to be signed’ for post. We will then ask you to return your certificate(s) and we will arrange replacement certificates at No Cost to you.
If we detect a clerical error in the name on your certificate we will notify you that an error has been detected and we have ordered replacement certificates at No Charge to you and get them to you as quickly as we can.
We will not order replacement certificates until we are sure you are same person who attended the training and the information we have on your application form matches the information we require and will be required to supply picture identification to prove identity.
These measures are undertaken to prevent fraudulent use of a regulated First Aid qualification and to satisfy us that the replacement certificates are going to the correct person(s).