Replacement Certificates
Do you need a replacement paper certificate for a first aid course you’ve taken with us? To obtain these certificates, contact our customer service team and request their issuance.
We will charge an administrative fee for this service, which will cover the costs incurred by our awarding organisation for reprinting your certificates, their postage costs, and our administration and postage costs for sending your replacement certificates to you.
Our administrative fee is £20 + VAT per certificate; if you need to replace more than one certificate, we can offer a slightly lower fee per certificate.
It is your responsibility to check your certificate on arrival to ensure all name spelling is correct. We check all certificates before dispatch to ensure they match the name(s) on the application form. In the event that there is a clerical error that we did not spot, you need to bring it to our attention within 7 days of receiving your certificate.
We will then ask you to return your certificate, and we will arrange a replacement certificate at no cost to you.
If we find a clerical error in the name on your certificate, we will promptly notify you, order a replacement certificate at no cost to you, and deliver it to you.
Our Due Diligence
We will not be able to order replacement certificates until we are absolutely sure you are the same person who attended the first aid training with us and the information we have on your application form matches the information we require from you.
We take these steps to prevent fraudulent use of a regulated First Aid qualification and to ensure that the right person receives the certificate(s).
