Timing couldn’t have been better

At the start of September this year, an administration company in Warwickshire approached us about delivering first aid training for their colleagues. They would need it delivered off-site due to space being limited at their offices, nothing new there because many businesses arrange to have it delivered at a different venue to their business premises.

The venue was arranged and booked

The timing couldn’t have been better because we had another course to deliver the following week for another company at the same venue so we could check both training rooms out in one go.

Training rooms checked out and both training rooms had plenty of natural light, good ventilation, and plenty of space so all checked out ready to deliver their Emergency First Aid at Work course to their work  colleagues.

Day of the course

The day had arrived so our trainer had arrived early to get the room set up for our learners for the day. We often photograph the room because each trainer we have sets the room up differently and is always interesting for us to see how they set it up.

Before we knew it our 6 learners who were going to join us for the day had arrived and taken their places for registration and to learn how the day would pan out and what learning outcomes we were looking to achieve.

First aid training commences

Our first aid training courses usually go down with our learners extremely well because we cover all learning styles, we have the very best training kit, our trainers are all hand-picked by us and are experts in their field and love sharing knowledge with the group.

Each learner gets issued with their own training manakin that is fully sanitised and for their sole use during their training day with us, we heavily invest in our training kit so ensuring our learners get the very best learning experience whilst learning and updating their skills.

Learners have a break and we gain a learner

Our learners arrive back from their break and the trainer notices the cohort has suddenly got bigger, we have gained a learner. This has never happened before so even took the trainer by surprise.

Trainer asked the lady why she had joined us, and she said I am on a first aid course 4 rooms down and all I hear is laughter in your room, you have an amazing first aid training kit, our course doesn’t. Your learners have all got coloured pens and are joining in writing on the whiteboards and we are getting PowerPoint presentations.  Your learners are having a far better learning experience than I am having and we are doing the same course.

The lady left to allow our learners to carry on with their learning experience.

Our trainer got intrigued so went to have a look.

Our trainer set the group a fun task to occupy them for 5 minutes whilst she went to investigate this further, and indeed she saw a rival company delivering exactly the same course but the learners were not having a fun learning experience as they should have.

Our trainer got visitors

Lunchtime had approached and our learners were leaving to get some lunch our trainer was hoping to get some quiet time to do some paperwork so she thought.

The extra learner had phoned up her boss to say they need our company to deliver their first aid training because it is fun, inclusive, and gives them plenty of hands-on experience with some fantastic training equipment, whereas the other training company fell well short.

The bosses had arrived quickly and had been observing both courses and came to say they had paid the other training company and they would like us to deliver their first aid training needs and requirements as soon as possible.

Our trainer had a beaming smile

We did indeed get 3 firm bookings from them and were to deliver 2 x Emergency First Aid at Work courses that Friday and also First Aid at Work the following week for distribution staff.

Why was our trainer beaming? she was beaming because she had unwittingly sold 3 first aid courses and the timing couldn’t have been better because she would have her bonus in her bank account in time for her move into the first home she had bought herself.


Our first aid training is all OFQUAL regulated and accredited by QNUK which is one of the largest awarding organisations for health and safety first aid qualifications in England, Wales, and Northern Ireland.

First aid training can be boring but it certainly doesn’t have to be, all it takes is a little thought from a seasoned trainer to make the first aid training come alive. We find that learners who have fun whilst learning and updating their first aid skills retain around 85% of the knowledge and skills.

We have definitely got some very talented first aid trainers, they have all been handpicked for their skills and how they complement our values here at Warwickshire First Aid Training.

Our customer service team is also handpicked and brings so many skills into the workplace too, ensuring our customers get awesome service from the outset.

timing couldn't have been better